Issuing refunds for crypto payments made through your PoS terminal is absolutely possible and straightforward with ivendPay. We understand the need for flexibility in transactions, including the ability to return funds when necessary. Here’s how you can initiate a refund process:
First Method: Contact Support Directly
1. Identify the transaction in question.
2. Email our support team at [support@ivendpay.com](mailto:support@ivendpay.com) with the transaction confirmation details. Providing these details will help us expedite the decision-making process regarding your refund.
3. Due to blockchain's inherent transparency, we can quickly ascertain what occurred and process your refund promptly.
Second Method: Use the Payment History Menu
1. Locate the problematic transaction in your 'payments history' menu.
2. Click on the "need help" button associated with the transaction.
3. Fill in the description of the issue and your email address, then wait for our team to contact you.
We're here to ensure that your experience with ivendPay is as smooth and efficient as possible, including handling refunds with ease. Rest assured, we'll work diligently to resolve your issue and maintain the trust and confidence you've placed in our service.